← Back to homepage

Privacy
& Data Policy.

Last Updated: May 2026

1. Who We Are

WOWAZU is an Agentic1 venture built by JigSaw Labs (Pty) Ltd. WOWAZU operates the business memory layer and build enquiry system. WAZU is the capture product within the WOWAZU ecosystem.

2. Scope of This Policy

This Policy applies when you:

  • Submit a build enquiry through WOWAZU
  • Use WAZU to forward WhatsApp messages or media
  • Visit our website or dashboards
  • Interact with us through email or support channels

3. What Data We Collect

3.1 Build Enquiry Information

When you submit a build enquiry through WOWAZU, we collect:

  • Your name and contact information
  • Company or organization details
  • Build context and requirements
  • Technical preferences and use cases

3.2 WAZU Content You Intentionally Forward

WAZU only processes the content you choose to forward. We do not access, read, or monitor your WhatsApp chats:

  • Message text or captions
  • Images, documents, audio, video, and other attachments
  • Links, contact cards, and metadata included in forwarded messages

3.3 Account Information

  • Your WhatsApp number (used as your unique identifier for WAZU)
  • Your email address (needed for build enquiries or dashboard login)
  • Your settings and preferences

3.4 Derived Information

  • OCR text extracted from images or documents
  • Auto-generated tags and labels
  • Digest summaries generated for you
  • Search indexes for your account

3.5 Analytics & Cookies (Consent Only)

Analytics runs only after your explicit consent via our cookie banner.

4. How We Use Your Data

  • To provide WOWAZU build enquiry services
  • To provide WAZU services (digests, search, tags, OCR, dashboard)
  • To operate and secure our systems
  • To send email communications regarding build enquiries
  • To improve performance and user experience
  • To comply with legal obligations

We do not sell your data. The user/business owns their data. WOWAZU structures memory so it can be used; it does not imply that user data disappears into our black box.

5. Legal Bases for Processing

  • Consent – you forward content or accept analytics
  • Contract – to deliver the service you request
  • Legitimate Interest – security, platform stability
  • Legal Obligation – compliance with applicable law

6. Where Your Data Is Stored and Processed

WAZU and WOWAZU currently host infrastructure in:

  • Microsoft Azure – Europe Region (EU) – Main application servers, SQL database, LLM layer
  • Local Storage (South Africa) – Temporary media storage for processing & direct asset delivery
  • AWS SES (EU Region) – For sending email communications

All data transfers are secured using TLS, and GDPR-compliant Standard Contractual Clauses apply where required.

7. When We Share Your Data

We may share data with:

  • Cloud hosting providers (Azure EU)
  • Email delivery providers (AWS EU)
  • OCR / processing services (Azure LLM EU)
  • Professional advisers (legal, financial, security)
  • Regulators or law enforcement when legally required

Providers are contractually required to protect your data and use it only for WOWAZU/WAZU-related purposes.

8. Data Retention

We keep your data only as long as necessary to deliver the service or meet legal requirements.

8.1 Standard Retention Periods

  • Build enquiry data: 12 months from last interaction
  • Forwarded messages & media (WAZU Free Tier): 30 days rolling retention
  • Forwarded messages & media (WAZU Future Paid Tiers): Retained indefinitely until user deletes or account is closed
  • Email communication logs: 24 months
  • Account information (email, number): Stored until account deletion request
  • OCR text, tags, summaries: Same retention as the original message/media
  • System logs & security logs: 30–90 days depending on system layer
  • Backup snapshots: Up to 30 days

8.2 Upon Deletion or Termination

When you request deletion:

  • Your account is placed into a pending deletion state
  • All personal data is deleted within ~30 days
  • Backups containing fragments will expire naturally within 30 days

9. How We Protect Your Data

  • Encryption in transit (TLS 1.2+)
  • Encryption at rest for all core data
  • Role-based access control
  • Isolated production environments
  • Regular patching and system monitoring
  • Secure keys and secrets management

10. Your Data Rights

You may exercise the following rights at any time:

  • Access – request a copy of your data
  • Correction – fix inaccurate information
  • Deletion – delete your account and all linked data
  • Portability – request export of your data
  • Restriction – limit certain forms of processing
  • Withdraw consent – disable analytics/cookies

You can exercise your data rights by emailing build@wowazu.com:

  • Export Your Data: We'll send you all your stored messages and account data
  • Delete Your Account: We'll permanently remove all your data
  • Correct Your Information: Update any inaccurate details

We process all requests within 30 days as required by law.

11. Children's Data

WOWAZU and WAZU are not intended for users under 16. If you believe a minor is using our services, please contact us for removal.

12. Data Breaches

In the unlikely event of a data breach likely to impact your rights, we will notify you and any applicable regulator as required by law.

13. Changes to This Policy

We may update this Policy from time to time. The updated version will always be posted at this location with a new "Last Updated" date.

14. Contact Us

For questions about this Policy or your data:

JigSaw Labs (Pty) Ltd. build@wowazu.com

WOWAZU is an Agentic1 venture.